Artificial intelligencefromIT Pro2 weeks agoWant to keep your job in the AI era? Start retraining nowAI adoption in BPO reduces service times but threatens entry-level jobs, disproportionately impacting young people, women, and rural workers while raising required worker skills.
Remote teamsfromBusiness Matters6 months agoExpert View: Simply Contact's John Cole On the Strategic Rise of Nearshore BPOUK companies increasingly prefer nearshore outsourcing for better time zone alignment and cultural fit.Nearshore outsourcing allows for seamless collaboration, faster problem resolution, and improved customer loyalty.
Business intelligencefromForbes6 months agoAdapting BPO Strategies In An Era Of SustainabilitySustainability is crucial for BPO to meet consumer needs and comply with regulations.The BPO sector must adapt to new sustainability initiatives and consumer expectations.