#ai-ticket-deflection

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#itsm-platform-migration #service-catalog-and-slas #process-modernization #operational-efficiency
Tech industry
fromFortune
4 days ago

Freshworks CEO: why agile enterprises are winning the AI race - and what they did differently | Fortune

Rebuilding an IT service foundation instead of replicating legacy configurations enabled reliable AI ticket deflection and higher first-contact resolution.
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