Microsoft has addressed a bug in classic Outlook that caused crashes when users opened emails or started new messages. This issue primarily impacted clients who recently updated from Microsoft 365. While fixes have been rolled out for several channels including the Current Channel Preview and Outlook 2021 and 2024, users of older versions like Outlook 2016 and 2019 will need to wait for scheduled updates in July. A temporary workaround is available for those who cannot install the fix, involving creating a specific folder on their system.
Users of older versions of classic Outlook will have to wait longer for a permanent fix, while users of newer versions already have updates deployed.
The bug caused classic Outlook to crash when opening or starting a new email, primarily affecting users who recently updated from Microsoft 365.
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