As a Staff Software Engineer at Twilio, I began writing unexpectedly while working on a new feature for the Phone Numbers product. By documenting processes and systems, I discovered that writing not only clarified complex ideas but also allowed me to scale my impact across teams. Technology, particularly AI tools, has transformed my writing workflow, enabling me to create outlines and refine my drafts for clarity and engagement. This combination enhances both creativity and error-checking, making my writing more effective.
I realized writing wasn't just a supplement to calls-it was my way to scale impact, reach dozens at once, and leave a lasting reference.
Technology has completely changed my writing by enhancing every phase. I typically use any of the new AI tools to create a high‑level outline of the topic.
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