Microsoft is facing backlash as its eagerness to transition users to the New Outlook email client has caused critical issues in Classic Outlook, including the inability to open or create messages. As many users are likely to stick with Classic Outlook, this glitch highlights Microsoft's struggle with quality assurance. Users on virtual desktop infrastructures are particularly affected. While some users might find temporary workarounds, the overarching problem points to larger frustrations among enterprise IT administrators about Microsoft's inconsistent software updates.
An email client unable to open or create emails is sub-optimal. Considering that plenty of users are likely to stick with Classic Outlook until Microsoft wrenches it from their fingers, it's a little embarrassing for Redmond.
This issue has been escalated for investigation,” Microsoft stated, without providing an estimate for when it would be resolved. It’s a significant gap in usability for users relying on Classic Outlook.
Still, Microsoft appears to have doubled down with the latest problem - the odd flicker is nothing compared to a full-on crash when trying to use the email client to send an email.
For weary enterprise IT administrators, it must feel like different teams within Microsoft are competing to see which can drop the least tested code.
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