Whoop has announced its new Whoop 5.0 fitness tracker, but existing users are upset after the company retracted its earlier promise of free upgrades for loyal members. While Whoop previously indicated that members who have been with the service for at least six months would receive new hardware at no cost, this has been changed. Now, current users can either extend their memberships to receive the new tracker for free or pay a one-time fee for the upgrade, which has sparked backlash among the community.
Whoop's earlier promise of free hardware upgrades for long-term members has been changed, leading to dissatisfaction among loyal users.
Existing Whoop users must now choose between extending their subscription or paying a one-time fee for the new Whoop 5.0 tracker.
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