"Housing is the gateway for commerce. People would say American Express was a card company. I would say, 'We're not just in the payments business. We're a service platform, and the card is a form factor.' That's what attracted Chenault to Bilt Technologies—the vision of transforming a traditional transaction into a comprehensive service ecosystem."
"Through Bilt Rewards, launched in 2019, Jain enables 5.5 million renters and now also homeowners to get loyalty points for processing monthly payments through its platform, expanding to integrate restaurants, retailers, car services, fitness studios, pharmacies and other vendors into a unified ecosystem."
"The goal is to turn the home into the hub for everything you do-and buy-around it, likening the agentic service to being in a hotel. We can let customers wake up and say 'Hey, can you pay my rent for me, have eggs delivered to my apartment and make a reservation for dinner?'"
Ken Chenault, former American Express CEO, has invested in Bilt Technologies, a platform that reimagines housing as a gateway for commerce. Bilt Rewards allows 5.5 million renters and homeowners to earn loyalty points on monthly rent payments while integrating with restaurants, retailers, car services, fitness studios, and pharmacies. The new Bilt Neighborhood Concierge service enables members to reserve, pay, and earn points across multiple vendors without switching between apps. Founder Ankur Jain envisions transforming the home into a central hub for all consumer activities and purchases, positioning it as an agentic service similar to hotel concierge offerings. This approach reflects a broader trend of companies competing to dominate home-based commerce.
#housing-commerce #loyalty-rewards-platform #fintech-innovation #home-services-integration #agentic-ai-services
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