"Announced on Wednesday, the months-in-the-making agreement will see ServiceNow offer up to a 70% discount off the list price to upgrades of its new Information Technology Service Management Pro and Pro-plus bundle, which includes ServiceNow's AI Platform and an assortment of agentic AI capabilities. According to GSA, the ServiceNow AI Platform could boost government workflow efficiencies "by 30% or more based on projections, using AI to streamline a wide range of business processes.""
""This agreement is a logical next step in the AI transformation of government and positions us to deliver on the administration's goals for efficiency, productivity, and the priorities outlined in President Trump's AI Action plan," Federal Acquisition Service Commissioner Josh Gruenbaum said in a statement. "We are excited to partner with ServiceNow as we work to accelerate federal innovation and efficiency with a powerful, AI-first platform to connect and streamline the government's technology stack.""
The General Services Administration brokered a OneGov agreement that gives government customers major discounts on ServiceNow's flagship offerings. ServiceNow will provide up to 70% off upgrades to Information Technology Service Management Pro and the Pro-plus bundle, which includes the ServiceNow AI Platform and agentic AI capabilities. The GSA projects the AI Platform could boost government workflow efficiencies by 30% or more by using AI to streamline many business processes. Agencies can also access a 40% discount on a standalone ITSM Pro upgrade through September 2026. ITSM Pro supports automation, analytics, secure intelligence and virtual agents to modernize legacy IT systems. ServiceNow positions its software as an "AI control tower" that connects systems and delivers real-time enterprise visibility.
Read at Nextgov.com
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