"I understand that the self-checkouts are promoted as cost-saving measures, but they've also created a demanding and sometimes dangerous work environment for us grocery store workers,"
"workers employed and protect their safety and dignity while also reducing frustration for consumers, many of whom struggle with self-checkout yet find themselves stranded with no human worker in sight for assistance."
"An Act Regulating Self-Checkouts in Grocery Establishments,"
A Massachusetts bill would limit grocery stores to eight self-checkout stations and require one staffed lane for every two self-checkout machines open. The bill would also require one dedicated employee to monitor every two self-checkout stations with no multitasking allowed. The restrictions would apply to grocery stores, most big-box stores, and pharmacies that use self-checkout machines. The proposal, titled "An Act Regulating Self-Checkouts in Grocery Establishments," is before the Joint Committee on Consumer Protection and Professional Licensure. Supporters say the rules preserve jobs, protect worker safety and dignity, and reduce customer frustration. Retail representatives counter that the rules would burden staff, limit customer choice, raise labor costs, and likely pass expenses to shoppers given slim grocery margins around three percent.
Read at Boston.com
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