"The US General Services Administration (GSA) announced its latest OneGov deal with the workflow automation software firm on Wednesday, describing the arrangement as one that will allow it "to streamline a wide range of business processes." If the mysteriously unsourced "projections" mentioned by the GSA are correct, widespread adoption of ServiceNow AI tools could increase agency workflow efficiency by up to 30 percent."
"As is the case with the previous deals, today's announcement was light on specific pricing, only noting that "eligible federal customers" will be able to save up to 70 percent off of the list price on upgrades to ServiceNow's Information Technology Service Management Pro or ITSM Pro Plus bundles. The deal also involves a 40 percent discount on upgrades to a standalone version of ITSM Pro."
"The ITSM Pro and Pro Plus bundles are described as being "designed for faster adoption of ITSM's AI features," which include both a "unified architecture for intelligent automation across government" and "thousands of out-of-the-box AI agents," according to GSA. Agencies can get the 70 percent discount on those services as part of a one-year agreement throughout the duration of the contract period, which ends in September 2028."
ServiceNow signed a OneGov agreement with the U.S. General Services Administration to provide discounted access to its AI-driven workflow and ITSM offerings for federal agencies. Eligible federal customers can receive up to 70% off upgrades to Information Technology Service Management (ITSM) Pro or ITSM Pro Plus bundles, and 40% off upgrades to a standalone ITSM Pro. GSA projections estimate that broad adoption of ServiceNow AI tools could increase agency workflow efficiency by up to 30%. The 70% discount is available via one-year agreements through the contract period ending September 2028; the standalone upgrade discount runs through September 2026.
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