In the aftermath of Texas Hill Country flooding, call center staffing issues arose after funding from the Department of Homeland Security lapsed. This was attributed to an administrative bottleneck under the Trump administration, with Secretary Kristi Noem required to approve significant funding requests. FEMA, usually prompt in funding renewals, particularly struggled to assist a surge of flood survivors needing temporary housing and basic necessities, answering only a fraction of the incoming calls in the days following the disaster due to the lapse of funding.
In the week following the floods in Texas, most survivors faced difficulties connecting to a federal aid hotline due to lapsed funding from the Department of Homeland Security.
The delay in funding became apparent after an administrative bottleneck during the Trump administration, which required Homeland Security Secretary Kristi Noem's personal approval for significant expenditures.
FEMA was unable to respond adequately to the surge in calls from flood survivors needing essential assistance due to the lapse in funding, answering only over 15,000 of 55,000 calls.
Contract records indicate that the FEMA call center funding lapsed just after the July 4th flash floods, leading to significant delays in support for disaster survivors.
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