"You booked your flights through Holland America's Flight Ease program, which promises that if your flight is delayed or canceled by the airline on the day you are on your way to or from your cruise our staff is ready to assist you, 24/7. We'll even take care of any flight changes if needed to join the voyage at the next available port of call."
"But Holland America doesn't promise you will make your cruise or that it would refund your cruise under the Flight Ease program if you miss the boat. You made several mistakes when you booked your cruise. First, you should always give yourself a cushion between when you arrive and your ship leaves preferably an entire day. You were cutting it too close. Second, always get travel insurance for your cruise. Insurance would have covered the full cost of your cruise. Flight Ease won't."
A 7:15 a.m. flight was canceled because of a mechanical problem and the next flight at 10 a.m. would not have allowed enough time to reach the ship. Flights were booked through Holland America's Flight Ease program, which offers 24/7 assistance and will handle flight changes to join the voyage at the next available port. Flight Ease does not guarantee that passengers will make the cruise or that Holland America will refund cruise fares if the ship is missed. Travelers should allow at least a full day between arrival and sail time and purchase travel insurance to cover the full cruise cost.
Read at www.mercurynews.com
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