"I was alarmed and made a point to the board that the review refers to Microsoft Copilot as being used to evaluate the returns. I don't think you can rely on artificial intelligence to do that. It's just wrong."
"I think it would have been very sensible to have brought the findings back to the board for validation and triangulation, not to use Microsoft Copilot in whatever use."
"The use of Copilot during the review of Industry Wales was limited to producing full, accurate and unbiased transcripts of interviews, analyzing and grouping comments into common themes."
The Welsh government established Industry Wales in 2013 to manage sector forums. In January 2025, a review was initiated, leading to the decision to close the organization by March 31, 2026. The review, based on interviews processed by Microsoft Copilot, raised concerns from the chair, Professor Keith Ridgway, about the reliability of AI in evaluating returns. He noted that some evidence supported a Wales-specific organization, which was not reflected in the review's conclusions. The government acknowledged limited use of Copilot for transcription and thematic analysis.
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