"The London Assembly Transport Committee said TfL's work to improve accessibility remained "surface level", despite repeated pledges to make the network more inclusive. Its month-long investigation looked into barriers faced by London's disabled population - made up of 1.2 million people - and found a lack of stepfree access and limited understanding of disabled people's travel patterns. TfL said it would work to address issues raised in the report "to enable us to make London's transport network as fair, accessible and inclusive as possible"."
"The report said TfL collected a "significant amount of data" on its passengers, but this was "lacking depth and nuance" around issues concerning accessibility and inclusion and those people who were not using its services. It said TfL could do more to engage with more diverse voices and "to embed accessibility and inclusion into the heart of its decision making". The report also said disabled passengers had experienced negative attitudes from staff when asking for assistance."
Transport for London collects substantial passenger data but lacks depth and nuance on accessibility, inclusion, and the travel patterns of non-users. London’s disabled population of 1.2 million continues to face limited step-free access and negative staff attitudes when requesting assistance. Engagement with diverse disabled voices remains inadequate, and accessibility is not fully embedded in decision-making. The Equity in Motion strategy (2024) lists over 80 actions, including new wheelchair and buggy spaces on several Tube lines, 1,000 extra priority seats on buses, and a commitment to make at least half of Tube stations step-free by 2030, a commendable but ambitious target.
Read at www.bbc.com
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