"Employees have reported that managers routinely instruct them to 'take the mail for a ride', which involves removing undelivered letters from view during inspections to create the illusion of completed delivery rounds."
"One worker described the practice as 'embarrassing and deceitful', stating it allows managers to claim that rounds have been completed even when letters have not been delivered."
"Royal Mail's performance has significantly declined, with only 77% of first-class mail delivered on time in the 2024-25 financial year, falling short of the 93% target."
"The regulator Ofcom has fined Royal Mail £37 million in recent years and warned of further penalties if service levels do not improve."
Postal workers in the UK accuse Royal Mail of practices that misrepresent delivery performance. Employees report being instructed to hide undelivered letters during inspections to make delivery rounds appear complete. Concerns about increasing parcel volumes have led to prioritization of parcels over letters, with undelivered mail sometimes moved out of sight. This practice is seen as a way to avoid scrutiny and mask operational issues. Royal Mail's performance has fallen short of regulatory targets, prompting potential penalties from Ofcom.
Read at Business Matters
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