"The survey, commissioned by CIVEA - the principal trade body for civil enforcement agencies in England and Wales - highlights the daily challenges faced by Enforcement Agents and the growing levels of aggression they encounter from the public. The findings have prompted calls for two key asks: greater awareness of the legitimate role and legal powers of Enforcement Agents; and stronger partnerships with the police to address instances of aggressive behaviour."
"The public survey results mirror the experience felt by Enforcement Agents. A parallel survey of over 300 CIVEA members showed over half (56%) face verbal threats at least once a week whilst the majority (58%) say the frequency of threats and physical violence is increasing. Almost every agent polled (98.7%) called for stronger penalties for members of the public who abuse or assault agents in the course of their duties."
Nearly half of the public (48%) say they would react aggressively or with verbal or physical abuse towards an Enforcement Agent visiting their property. Sixty-four percent agree there needs to be a way of collecting council tax from people who can pay but refuse, and eighty percent express sympathy for agents who experience verbal or physical violence. Sixty-six percent support stronger legal penalties for those violent towards agents. Over 300 CIVEA members reported over half (56%) face verbal threats at least once a week and 58% say threats and physical violence are increasing. Almost all agents (98.7%) call for stronger penalties, and 58% of agents have not considered quitting despite intimidation.
Read at London Business News | Londonlovesbusiness.com
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