"Nathan Rollinson, who uses a wheelchair, was at London Bridge station on 16 February when he pressed the emergency button and the member of staff said they would have to call a lift engineer which "can take up to two hours". Rollinson said he called the fire brigade who responded within about 10 minutes with a rescue unit. A Transport for London (TfL) spokesperson said while it aims to get passengers trapped in a lift out as quickly as possible,"
""sometimes specialist engineers or the London Fire Brigade are required to assist them and restore the lift service." The wheelchair user said the London Fire Brigade (LFB) were "really good" and were able to manually re-position the lift and got the doors open to free him. Rollinson, who has an assistance dog, said he was "just frustrated and angry - it should not take that long"."
A wheelchair user became trapped in a lift at London Bridge station on 16 February after the lift began to bounce. Station staff told him an engineer would be needed, which can take up to two hours, so he called the London Fire Brigade. Firefighters arrived in about ten minutes and manually repositioned the lift, opened the doors and freed him. The passenger, who uses an assistance dog, said he was frustrated and angry and has lodged a complaint with Transport for London. TfL said it aims to free trapped passengers quickly, sometimes requires specialist engineers or the Fire Brigade, and is investing in lift maintenance and accessibility.
Read at www.bbc.com
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