Amit Marwaha, a Hackbridge resident, has highlighted severe issues with Royal Mail's postal service, resulting in him and his unwell mother not receiving critical NHS appointment letters for almost two months. The missed mail has heightened concerns over health and financial documents, leading to distress about lost private information. Despite numerous complaints and reassurances from Royal Mail, the issues persist, drawing attention to broader logistical failures in postal services that jeopardize the health and security of the community.
"I have diabetes, high blood pressure, and I've had a bad infection recently. My mum has diabetes too. She needs those appointments, and they're just not arriving."
"They said I would receive all my mail in 72 hours after I complained, but none of it came. They’ve never even come back to me or said sorry."
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