"Thames Water issued another apology in an update published on its website on Thursday morning, noting that "some customers may continue to experience low water pressure while work is ongoing and the network stabilises." Royal Borough of Kensington and Chelsea Council (RBKC) said it had called for an "urgent investigation into what went wrong", adding local people needed "a clear explanation for how the main was able to fail so catastrophically"."
"The update told customers that repair work was still yet to start underground, due to "essential ground surveys" which needed to be completed first. "These checks are important to allow us to plan the repair safely and avoid any further risks," it said. "Once surveys are complete, we'll need to carry out some tree removal in the area before excavation can begin." The water company said it was working to progress the work "as quickly as possible"."
Water supplies have returned to homes after a large pipe burst caused flooding in west London. Thousands of households in Shepherd's Bush, Holland Park, Kensington and Notting Hill experienced no water or low pressure. Thames Water apologised and warned some customers may continue to have low pressure while the network stabilises, with high-rise and upper-floor residents particularly affected. Repair work underground has not yet started because essential ground surveys and tree removals must be completed first to plan safe excavation. The Royal Borough of Kensington and Chelsea has called for an urgent investigation and asked for assurances on rehousing flooded residents.
Read at www.bbc.com
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