Virgin Media O2 (VMO2) will commence its 3G services retirement in Durham on April 2, aiming to enhance 4G and 5G connectivity. Most customers will remain unaffected, though some without compatible devices are being contacted to receive new 4G handsets or SIMs. This initiative follows the UK government's 2021 announcement of phasing out 2G and 3G services by 2033. VMO2 plans to apply insights from the Durham activation to future 3G site deactivations planned for 2025 while engaging with relevant consumer groups.
O2 customers can find out more about the 3G switchoff plans from the mobile operator's website.
VMO2 aims to reassess its approach for future 3G deactivations by applying lessons learned from the Durham switch-off.
The operator claims that the impact of the switch-off will affect "likely be in the low hundreds" of customers.
Known vulnerable customers received an offer of a free 4G-ready device while others were given a new device at a reduced price.
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