Following unsuccessful mediation attempts, Vodafone's legal dispute involving 62 franchise operators over £120 million is potentially headed to high court. The franchisees allege Vodafone implemented harsh cost-cutting measures that drastically reduced commission rates in 2020, resulting in severe financial and psychological repercussions. Vodafone has expressed regret for the affected individuals' struggles, stressing they have treated franchisees fairly and attempted to address raised issues. Meanwhile, the claimants, now committed to pursuing legal action, lament the failure of mediation and emphasize the deeper harm endured by franchise owners due to Vodafone's decisions.
"We will now continue our efforts to seek justice through the court process. We remain absolutely committed to securing redress and accountability for everyone affected."
"Vodafone has said it apologises unreservedly to anyone whose experiences while operating their business has impacted [their health] in this way."
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