"South East Water lacked ownership for fixing the root cause of supply failures and did not maintain important infrastructure, the watchdog said. It said its investigations found that the water company failed to maintain supply-system resilience to minimise incidents occurring and failed to plan to make sure it had sufficient headroom to deal with periods of high demand."
"Ofwat announced on Thursday that it plans to fine the water company over failures between 2020 and 2023 impacting more than 286,000 people, stating: They must do better. The water regulator said it was consulting over the fine after homes in Kent and Sussex were hit by multiple supply interruptions over the years."
Ofwat, the water regulator, announced plans to fine South East Water £22 million for significant supply failures occurring between 2020 and 2023 that disrupted service for more than 286,000 customers in Kent and Sussex. The investigation revealed that the company lacked accountability for addressing root causes of failures and neglected critical infrastructure maintenance. South East Water failed to maintain supply-system resilience to prevent incidents and did not adequately plan for periods of high demand. These deficiencies made the water system vulnerable to failures during prolonged dry periods and when frozen water thawed, leaving customers without tap water and unable to perform basic hygiene activities.
#water-supply-regulation #infrastructure-maintenance #utility-company-penalties #customer-service-failures
Read at www.independent.co.uk
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