Royal Mail letters sit undelivered 'for weeks' as parcels prioritised, staff say

"More than a dozen Royal Mail postal staff from different delivery offices claim rounds are being missed on a daily basis and parcels are being prioritised over letters as they are stretched beyond capacity. Postal workers told the BBC some letters sit in postal depots for weeks, while the union representing them describes Royal Mail as "a company in crisis"."

"Juliet, from Crawley, said she was unimpressed with Royal Mail's letter service recently and late deliveries had very real consequences. 'I have had lots of important NHS letters for appointments arriving after the date,' she said. Juliet It was an issue facing Bernard, from Inkberrow, Worcestershire, as well. 'Some first-class letters and appointments take several days to arrive,' Bernard said. 'It's a complete and expensive mess.'"

Postal rounds are being missed daily, with parcels prioritised over letters, stretching delivery capacity. Some letters sit in postal depots for weeks. The union describes Royal Mail as a company in crisis. Hundreds of customers have experienced delayed mail leading to missed hospital appointments, late appointment notices, missing school certificates, and delayed bank statements. Multiple postal workers across the UK report office-level delays and widespread prioritisation of parcels over letters. Royal Mail maintains that the vast majority of mail is delivered as planned and acknowledges customer frustration when post does not arrive as expected.

Read at www.bbc.com