"The Civil Service Pension Scheme, which manages the pensions of 1.7 million public sector workers in the UK, has been unable to provide lump sums or regular payments to many people since Capita took over administration of the scheme in December. Capita said it had been left with a much bigger backlog of cases than originally agreed and apologised to those affected."
"Steve Duell The 65-year-old from Hull retired on 1 January after 40 years at the Land Registry. He should have received a lump sum shortly afterwards but has received no information at all about his retirement package. Steve has made numerous attempts to contact the administrators, including spending nearly 15 hours on the phone on hold, he told the BBC."
The Civil Service Pension Scheme, covering 1.7 million public sector workers, has failed to deliver lump sums and regular payments to many retirees since Capita took over administration in December. Capita acknowledged inheriting a far larger backlog of cases than anticipated and apologised to those affected. The firm administers pensions for multiple public bodies including HMRC, the Ministry of Defence, devolved governments and several departments. Several retirees report severe financial strain: one retiree received no information about his retirement package despite long wait times on hold, and another planned to use a lump sum to pay off a mortgage.
Read at www.bbc.com
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