"We are working through the first version of the integrated plan we hoped would give us that [assurance]. I can tell you now that [plan] goes beyond March 2028 and it goes beyond our cost profile, and we are working to improve that,"
"I think we've got some real options that will help to do that and do it in a considered and thoughtful way to still get the outcomes that we want. But we've got to do that work to validate [it]."
"We've got some options to bring that [cost] in that we're working through at the moment. Until we've done all of that work, we won't know exactly where that takes us. But HM Treasury have been really clear. We need to get an option to work within the budget. We just don't know the makeup of that,"
NS&I's technology transformation program is £1.4 billion over budget and four years behind schedule. A revised integrated plan from systems integrator Capgemini exceeds HM Treasury spending limits and the March 2028 timetable. The program risks requiring an extension of the incumbent Atos contract beyond its 2028 end date. NS&I manages £240 billion in customer investments and asserts it has capacity and resources to deliver a final plan on budget, while continuing to evaluate options to reduce costs. The National Audit Office previously criticised the Project Rainbow transformation, which began in 2020 to digitise services and replace a 20-year Atos deal.
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