"Hannah bought her dream home on the Wyndham and Comber Estate in Camberwell three years ago and says affordability was a big factor in deciding where to buy. She chose her apartment based on previous years' service charges, which included heating and hot water. "I was able to see the service charges for the last few years and I thought it was affordable. But when I moved in those prices really increased."
"Cabinet member for council homes, Portia Mwangangye, said: "Ensuring that all residents of Southwark have access to warm, well-maintained homes is a priority for the council. "Whenever we action repairs or renewals to heating networks, we prioritise ensuring systems are reliable and economical, meaning there will be less cost on future repairs and less cost for residents due to more efficient materials and systems being in place.""
Ofgem introduced new rules for customers on communal heating systems to strengthen protections on billing, complaints handling and support for vulnerable customers, while acknowledging further policy work is needed because of the sector's complexity and interaction with housing law. The rules do not include an energy price cap for residents on district heating networks. A South London homeowner reports that service charge increases after purchase have made heating unaffordable and altered household finances. Local council leadership states that prioritising reliable, efficient heating networks and timely repairs or renewals will reduce future repair costs and lower residents' bills.
Read at www.bbc.com
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