"The case, published on Ofcom's own enforcement register on Friday, centers on two statutory "section 135" notices issued to Meta on July 31, 2024, and June 19, 2025, under the Communications Act 2003. Those notices required Meta to hand over data on how WhatsApp Business competes in the application-to-person messaging market - the unglamorous stuff companies use to ping customers about parcels, appointments, and login codes."
"Ofcom said the information it received so far may not have been complete or accurate. In statutory requests like these, accuracy isn't a suggestion: it's a legal requirement, and failure to comply can trigger enforcement action under section 138 of the Act. "The information gathered through statutory information requests is a key part of Ofcom's work and informs how it carries out its statutory functions as a regulator," the watchdog said."
Ofcom has opened a formal investigation into whether Meta complied with two statutory s135 notices issued on 31 July 2024 and 19 June 2025 under the Communications Act 2003. The notices required Meta to provide data on how WhatsApp Business competes in the application-to-person messaging market used by companies to contact customers about parcels, appointments and login codes. Ofcom says information received so far may not have been complete or accurate and notes legal obligations require accuracy in statutory requests, with non-compliance potentially triggering enforcement under s138. Meta said it will cooperate and devote resources to responding accurately. Ofcom will publish further updates on its enforcement page.
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