"Children have been left in tears after Jurassic World show ticket holders were turned away at the door if they paid using discounted Wowcher vouchers. Around 30 to 40 people were affected on Monday by a booking system error that caused vouchers to be oversold for some time slots, said Neon, the creators of Jurassic World: The Experience. One 11-year-old boy burst into tears that day after his mother told him they could not enjoy the Christmas present he had asked for."
"Mother-of-three Ms Stevens told the Press Association: "It was supposed to be a nice day out for the both of us, you know, just the two of us. "He was very upset and he cried, that made me cry. It's horrible - it's Christmas." The 39-year-old added: "When you go there they're only allowing people who paid full price in - if you've got a discounted ticket, you're not coming in. "There was a lady had two autistic children with her, they were having a meltdown, she was really distressed.""
A booking system error temporarily oversold discounted Wowcher vouchers for Jurassic World: The Experience, leaving around 30–40 visitors unable to enter. Several children were left in tears after families travelled to the venue and were turned away at the door. Neon, the event creator, apologised and is liaising with affected visitors to offer alternative time slots or refunds. Wowcher said it will contact customers and provide full refunds. One mother described her 11-year-old, who has autism and ADHD, becoming very upset after the cancelled visit, and reported other distressed families at the event.
Read at www.standard.co.uk
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