"In my seven weeks undercover in an overstretched care home I witnessed many scenes of poor care and distress but there was one incident that I suspect will remain with me for a long time. On the worst days, when staffing was at its lowest levels, the residents would sometimes shout for help as they heard my cleaning trolley rumbling past their rooms."
"One day I sat with a woman in a nightie who needed help to be taken from her bed to the bathroom, just 8ft away. Her room echoed with signs of a life well lived - a proud career, foreign holidays with her loving family, an immaculately curated wardrobe of cashmere cardigans. As we waited for a carer to come, she begged me not to leave. She was becoming increasingly uncomfortable. I tried to distract her with small talk about the view and the weather."
An undercover cleaner spent seven weeks in an overstretched care home and witnessed repeated poor care, distress, and staff shortages that left residents without timely assistance. Residents sometimes shouted for help as a cleaning trolley passed because carers were absent; some needed help to use the toilet or to be washed and dressed. A cleaner had little power beyond offering comfort and reporting concerns. One woman in a nightie sobbed after waiting alone for help to reach a bathroom eight feet away. Castlehill, billed as a luxury home charging up to £1,800 per week, experienced allegations of neglect captured by a secret camera.
Read at www.bbc.com
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