"Ms Das Neves set out an action plan at a cabinet meeting on 11 November. She said: "We now have a whole new management team in place, we've made substantial improvements to how we work, there are clearer lines of accountability, stronger oversight, and internal structures have been strengthened, especially around that receipt of incoming queries and emails.""
"The council said it now aimed to triage safeguarding referrals within 48 hours and has commissioned an external review to give some "independent assurance" the council is "being effective and doing the right things". According to the council, senior management was made aware of the backlog in early 2024. Luke Cawley-Harrison, a Liberal Democrat and leader of the opposition on Haringey Council, asked why the backlog had been "kept behind closed doors", adding it "did not lead to a transparent council"."
"An investigation found about 1,100 emails were left unopened in the council's social work inbox between 2019 and 2023, including 500 police reports. Sara Sutton, corporate director for adults, housing, and health, explained that police reports would be ranked red, amber or green on the basis of risk. She added that the council did not have any outstanding reports at the moment."
Haringey Council brought in new social care leadership after an investigation found roughly 1,100 unopened emails in the social work inbox from 2019 to 2023, including 500 police reports. The Local Government and Social Care Ombudsman issued a safeguarding complaint in October. Cabinet member Lucia Das Neves announced a new management team, clearer lines of accountability, stronger oversight, and strengthened internal structures for handling incoming queries and emails. The council aims to triage safeguarding referrals within 48 hours and has commissioned an external review to provide independent assurance of effectiveness. Senior management was informed of the backlog in early 2024, and the council reports no outstanding police reports.
Read at www.bbc.com
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