During a terrifying hotel fire incident, a family of five reported the absence of fire alarms and guidance, contributing to chaos as guests struggled to escape. Bethany, a mother of three, described her children's fearful faces as they navigated smoke-filled hallways and blocked staircases. The family managed to escape but later suffered health issues, prompting medical treatment. EasyJet acknowledged the distress caused and paused future bookings while investigations are conducted, highlighting the urgent need for heightened safety regulations in hotels to prevent such incidents.
I woke up to the smell of smoke and when I opened my eyes the room was full of smoke, it was coming through the grids in the room and under the door.
There was no fire alarm, no noise, it was all really quiet, nothing to alarm anyone. I woke my husband up and said we need to get out now.
It's difficult to get your bearings when it's so full of smoke. We came across the first staircase we'd normally use and that was just too full of smoke.
EasyJet apologized to the family for how 'distressing' it must have been and said pending the outcome of a formal investigation by the relevant authorities.
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