"The UK's Driver and Vehicle Standards Agency (DVSA) is recruiting a chief digital and information officer, partly to help sort out its bot-ridden practical driving test booking system. "You will lead a critical portfolio that supports DVSA's plan (launched in December 2024) to reduce driving test waiting times, protect learner drivers from exploitation, and improve the customer booking system," stated chief executive Beverley Warmington, who joined the agency at the end of last year."
"In December, the National Audit Office (NAO) criticized the DVSA over long waits for its practical driving tests. The NAO said these were primarily down to a lack of examiners but the situation was worsened by the agency's 18-year-old booking system being vulnerable to targeting by third-party cancellation checkers and slot resellers. It found some candidates paid up to £500 to secure a test that costs £62 on weekdays."
The DVSA is recruiting a chief digital and information officer to fix a bot-ridden practical driving test booking system and reduce long waiting times. The role will support a plan launched in December 2024 to protect learner drivers from exploitation and improve the customer booking system. The agency plans to double the size of its digital, data, and technology directorate and bring more services in-house. The National Audit Office found long waits were primarily caused by a lack of examiners and were worsened by an 18-year-old booking system vulnerable to third-party cancellation checkers and slot resellers, with some candidates paying up to £500. The government will restrict bookings to candidates and limit changes. Applications close on February 22 and the salary is £95,000. DVSA has introduced British Sign Language theory test bookings and mobile payment options.
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