The National Cyber Security Centre (NCSC) has recently alerted British retailers about a rise in cyber attacks characterized by criminals impersonating IT help desk staff. Notable targets such as Marks & Spencer, Co-op, and Harrods have experienced attacks that utilize social engineering tactics to manipulate employees into providing sensitive information like passwords. The NCSC suggests that organizations reassess their help desk authentication procedures, especially for senior staff, and implement additional security measures such as code words to verify employee identity during password resets. Experts warn that without reinforcing security, more breaches are likely to occur.
In the face of sophisticated cyber attacks, the NCSC emphasizes the importance of organizations reviewing their IT help desk password reset processes to enhance security.
Hackers are increasingly using social engineering tactics to deceive employees into divulging sensitive access credentials, warranting heightened security measures.
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