"The Santander Cycles app is currently down, affecting riders' ability to access bikes across the capital, Transport for London (TfL) has said. The disruption means that app users are currently unable to unlock bikes from docking stations. TfL said it was "working urgently to restore service" but could not provide a timeline for when the issue would be resolved."
"The organisation added that members with a physical key were still able to hire bikes. TfL first acknowledged the disruption on Wednesday morning via a notice on its website. Customers can check the app or the Santander Cycles website for the latest updates on the status of the service."
"The scheme has more than 12,000 hire bikes in the capital, with about 800 docking stations across London. A TfL spokesperson said: "We're very sorry for the disruption caused to Santander Cycles customers. "We're working hard to investigate the issue and restore services as soon as possible. "We will keep customers informed with the latest updates." The app has previously faced criticism for issues including repeatedly logging customers out, failing to store payment details and routine crashes."
The Santander Cycles app is currently unavailable across London, preventing app users from unlocking bikes at docking stations. Transport for London is investigating the disruption and is working urgently to restore service, but no timeline has been provided. Members with a physical key can still hire bikes despite the app outage. TfL first posted a notice acknowledging the problem on Wednesday morning and advises customers to check the app or the Santander Cycles website for updates. The bike hire scheme operates more than 12,000 bikes across about 800 docking stations. The app has faced previous complaints about logouts, payment storage and crashes.
Read at www.bbc.com
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