"Terminal B officially launched what it says is the airport industry's first fully interactive AI hologram designed specifically for guest services and wayfinding-aka you can now ask a hologram where your gate is. Bridget appears as a hyper-realistic digital airport ambassador who can have natural conversations with travelers. Located near Terminal B's Food Hall, the hologram can provide directions to gates, shops, lounges, baggage claim and other airport essentials."
"The system is powered by hologram company Proto and Holomedia's AI Concierge Wayfinder platform, which sounds vaguely dystopian but is actually pretty practical in execution. At present, travelers can speak with Bridget in English or Spanish, with more languages planned in the future. And before anyone falls into the robot overlord doomsday scenario, Terminal B says Bridget is meant to supplement-not replace-the terminal's human guest experience staff."
"The hologram is also designed with accessibility features, including closed captioning, high-contrast displays and wheelchair-accessible controls. "Most people think of airports as stressful and confusing environments but LaGuardia's Terminal B leads the world in changing all that," said David Nussbaum, founder of Proto Hologram, in a statement."
LaGuardia Airport’s Terminal B launched a fully interactive, hyper-realistic AI hologram concierge called Bridget for guest services and wayfinding. Bridget appears near the Terminal B Food Hall and can hold natural conversations with travelers. The hologram can provide directions to gates, shops, lounges, baggage claim, and other airport essentials. The system supports English and Spanish, with additional languages planned. Bridget is intended to supplement, not replace, human guest experience staff. Accessibility features include closed captioning, high-contrast displays, and wheelchair-accessible controls. The platform is powered by Proto and Holomedia’s AI Concierge Wayfinder technology.
#ai-hologram-concierge #airport-wayfinding #multilingual-customer-service #accessibility-features #laguardia-terminal-b
Read at Time Out New York
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