"Silver Voices, an over-60s lobby group, branded the move "disgraceful" and argued it amounted to discrimination against those who struggle with technology. Director Dennis Reed said: "They are effectively saying they don't want older people as passengers. This will cause chaos and isolate people who don't have smartphones. If someone turns up at the airport without the app, what happens - are they simply turned away?""
"The airline claims the move will create a "faster, smarter and greener" travel experience, cutting 300 tonnes of waste per year and reducing airport check-in fees. It insists that around 80 per cent of passengers already use its digital app. For those who lose their phone or whose battery dies after check-in, Ryanair says airport staff will assist free of charge. It also argues that the app is more accessible for some passengers with impaired vision, with screen readers able to read out ticket details."
"Charity Age UK also criticised the plan, warning that it could disadvantage four million Britons who have never used the internet, along with many more who lack modern Android or Apple devices. Caroline Abrahams, charity director, said: "There should always be an alternative way of booking and showing tickets that does not disadvantage those who aren't online.""
Ryanair will stop issuing paper boarding passes from 12 November and require passengers who currently use printed tickets to use its smartphone app. Campaigners and charities warn the change will isolate older travellers, disadvantage millions without internet experience or modern devices, and amount to discrimination. Ryanair says the switch will save 300 tonnes of waste annually, reduce check-in fees, and that about 80 per cent of passengers already use the app. The airline pledges free airport staff assistance for lost or discharged phones and notes screen readers can make the app accessible to some visually impaired passengers. Critics remain concerned.
Read at Business Matters
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