"The kids walked further than they'd ever walked before, from the hotel through the beautiful area around the cathedral, all the way to the beach and back. When we returned to the hotel, on the second night of our three-night stay at Sonder's Casa Luz Hotel, the kids were exhausted. That's when I checked my emails and saw that I had just received a notice from Marriott saying that we needed to leave the hotel "as soon as you are able.""
"I called Marriott, and the customer service representative for platinum members said, "No, there's no information available for this. You'd have to call Sonder." Sonder put me on hold, then said I needed to leave the hotel as soon as possible. They said they would help me book a different hotel, but I would have to pay last-minute prices, which wasn't very helpful. They also had no plans or processes in place for dealing with us."
Jessica Barnes traveled to Barcelona with her children for a planned European vacation. After a full day of sightseeing, the family returned to their Marriott-Sonder property only to receive an email from Marriott instructing them to leave "as soon as you are able." Customer service could not provide information, and Sonder told the family to vacate immediately. Sonder offered to help rebook but required paying last-minute rates and had no established procedures for guests displaced by the licensing termination. The abrupt eviction occurred on the second night of a three-night stay, leaving exhausted, frightened children and forcing a late-night scramble for alternative accommodation.
Read at Business Insider
Unable to calculate read time
Collection
[
|
...
]