"The 100-year-old oak fell on the first day of the holiday. It crashed on to the terrace where James and his partner, Andrew, had been breakfasting minutes earlier, smashing the table and chairs and crushing the windscreen of their hire car. The Airbnb cottage in Provence, France, was engulfed by the branches that broke the living room window and damaged the roof."
"It took a day for the host to winch the tree off the cottage and make emergency repairs, but the traumatised couple feared the property may be structurally unsound and decided to book into a hotel for the rest of their week's holiday. Airbnb was unperturbed. We understand this may have caused some inconvenience to you, it wrote in the first of many identical AI-generated messages before closing the unresolved case with a cheery Keep safe. Stay healthy."
A 100-year-old oak fell onto a holiday terrace in Provence, smashing furniture, crushing a hire-car windscreen, breaking the living-room window and damaging the roof. The guests, James and his partner Andrew, narrowly avoided serious injury. The host winched the tree off and made emergency repairs, but the couple judged the property potentially structurally unsound and moved to a hotel. Airbnb responded with formulaic AI-generated messages and closed the unresolved refund case. The host minimized the incident, suggesting the couple chose to remember trauma instead of the memory. Other travelers report being locked in or out, stranded, facing filthy or unsafe accommodation, and denied refunds by booking platforms.
Read at www.theguardian.com
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