"When a family tragedy struck and my husband's father passed away, I canceled our entire trip and all related reservations. I acted quickly to inform both REI and Tin Leg. Despite my prompt cancellation, Tin Leg denied my claim. Their explanation was that because I reused my airline ticket for a different trip, my cancellation was deemed invalid. I feel that this interpretation is unfair. I followed the policy by canceling the trip that I could not take due to unforeseen circumstances."
"I'm sorry to hear about your father-in-law. At a time like this, you would expect your travel insurance company to be compassionate and to quickly honor your claim after all, that's why you bought travel insurance. I was curious about why Tin Leg denied your refund. In an email to you, the company explained its reasons. Unfortunately, as your trip was rescheduled rather than canceled in its entirety, a representative told you, the REI portion is not eligible for reimbursement."
A traveler purchased Tin Leg insurance for an REI tour to Utah and canceled all reservations after her father-in-law died. She promptly informed REI and Tin Leg and retained documentation of all communications. Tin Leg denied the Trip Cancellation claim because the traveler accepted a credit for her airline ticket, which the insurer treated as rescheduling rather than full cancellation. The policy’s Trip Cancellation benefit requires the entire trip to be canceled to qualify. A written appeal to Tin Leg was submitted and rejected. The traveler sought clarification about eligibility and whether additional steps could have secured reimbursement.
Read at www.mercurynews.com
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