Hawaiian Airlines recently implemented a no-show policy affecting travelers with confirmed reservations who fail to board. Under this policy, all continuing and return flights will be canceled, and passengers will lose any non-refundable fare money or miles. The airline encourages customers to adjust their reservations to avoid losses. This policy is applicable to all non-refundable tickets purchased in the U.S., and no exceptions exist for frequent flyer members. This change aligns with Alaska Airlines, which acquired Hawaiian Airlines in 2024, to standardize operational practices across both airlines.
"The new 'no-show' policy means confirmed reservations that aren't boarded will lead to cancellation of future flights, risking money and miles on non-refundable fares."
"We understand that life happens; those at the airport who miss flights should contact a customer service agent for options."
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