""Ultimately, this will improve the customer experience," he said. "Through the app, we do a lot of our disruption management, our gate information - all of our communications during disruption is on the app.""
""A lot of people were using paper just out of habit of having the option to use it paper," he added. "You'd see people travelling with the app and bring a paper pass as a sort of safety net.""
""If you phone has died but you have already made it through security, we can see your name on the passenger manifest at the gate, and the staff can deal with you there and give you a boarding card," he said."
""If your phone died before security or you'd left it on the train and you haven't your boarding pass, we can reissue the boarding pass at the ticket desk. We had a boarding pass reissue fee of , but we're now scrapping the reissue fee as part of this. Passengers must check-in online though.""
Ryanair is replacing paper boarding passes with mandatory digital boarding passes starting Wednesday and will remain flexible while passengers adapt. The airline uses its app for disruption management, gate information and communications during disruption. Passengers whose phones die after security can be verified on the passenger manifest at the gate and issued a boarding card. If phones are lost or dead before security, staff can reissue boarding passes at the ticket desk. Ryanair has scrapped the previous €20 reissue fee but still requires passengers to check in online. App usage rose from about 75% to 90% since September.
Read at Irish Independent
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