Rachel Carr experienced a 12-hour hold on the non-emergency line of Toronto police while trying to report considerable damage to her and her husband's vehicles. Despite a previous attempt to report online, she was directed to call. The situation highlights ongoing issues with police response times, particularly given recent scrutiny during critical emergencies. Police spokesperson Nadine Ramadan acknowledged the frustrations and stated that they are reviewing the incidents to ensure improvements are made. Past concerns regarding 911 wait times suggest systemic issues affecting emergency communication services.
"I still had a glimmer of hope that maybe they would eventually pick up, but unfortunately it didn't happen," she said.
"I find it quite alarming," she said. "For me in my life, is it going to make a huge difference in this case? No. But another time, could it make a huge difference? Absolutely it could."
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