Zscaler identifies short- and long-term IT frustrations

"With Zscaler Digital Experience, IT teams can monitor whether end users are experiencing the desired speed and connectivity. Today, this platform is gaining three new capabilities, each focused on the ultimate goal of simply resolving issues faster. This applies to both the short and long term. The term Zscaler uses to define its goal is end-to-end visibility. In short, this involves mapping all relevant factors for the end user of an online IT solution."

"The causes of downtime vary, but for the user, it usually results in the same frustrations. According to IDC, organizations worldwide lose $250,000 per hour due to such downtime. First and foremost, Zscaler is concerned with IT problems that are happening right now. However, we will also discuss end-user frustrations that organizations can solve in the medium term. Zscaler wants to map out both time frames."

"ZDX Network Intelligence is designed to tackle that downtime problem. The Zscaler Client Connector collects telemetry every five minutes via lightweight cloud probes. Latency, packet loss, and jitter are measured along the exact route that users take to applications. ML checks whether these metrics deviate from what is normal."

Zscaler Digital Experience delivers end-to-end visibility to map factors that affect end-user speed and connectivity and accelerate issue resolution across short and long terms. ZDX Network Intelligence gathers telemetry every five minutes through the Zscaler Client Connector, measuring latency, packet loss, and jitter along users' exact routes to applications. Machine learning identifies metric deviations from normal baselines. The system pinpoints problematic ISPs, lets teams analyze intermediaries by Autonomous System Numbers, and identifies geographic performance segments. Routes are color-coded by severity and can be drilled down from BGP AS to individual hops, routers, and links, with custom alerts for anomalies.

Read at Techzine Global