Verizon is giving customers a $20 credit for the outage-but only if they claim it. Here's how

"To its credit (literally), Verizon has said it will contact customers and provide them with a $20 credit for the inconvenience. Posting on X, the mobile company wrote on Thursday: "Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves. To help provide some relief to those affected, we will give you a $20 account credit that can be easily redeemed by logging into the myVerizon app.""

"How can I get the $20 Verizon credit for the outage? According to the post, customers will receive a text message when the credit is available. However, the credit will not be automatically applied to customers' accounts, and customers must redeem it through the myVerizon app. Additionally, the credit can also be redeemed by contacting Verizon customer service through phone, chat, or online, according to reporting from Engadget."

A massive nationwide Verizon outage began around noon ET on Wednesday, leaving users scrambling to make calls, send texts, and access the internet. Approximately 1.5 million reports appeared on Downdetector, with continued reports in cities including Boston, New York, Washington, D.C., Atlanta, Tampa, Dallas, and Houston. Some iPhone users saw an "SOS" icon. Verizon said the issue has been resolved, though some customers still report problems. Verizon will contact affected customers and offer a $20 account credit that must be redeemed via the myVerizon app or by contacting customer service; customers will receive a text when the credit is available.

Read at Fast Company