"Some Uber drivers said the app has been sending them offers to claim trips they already accepted. The second offer typically pays out less than the first, the drivers said. Uber's product chief said on social media that the fare discrepancies were a glitch. Uber said a bug caused its app to drive down payouts to ride-hailing drivers on some trips."
"The fare discrepancies happened on Trip Radar, a feature that Uber introduced four years ago that offers a gig to multiple drivers at once, often as they're finishing up another ride. Since they're competing with other drivers to claim the trip, it's common for drivers to accept a ride but not get it because someone else accepted it sooner. In the last month or so, three drivers told Business Insider they have started getting a follow-up offer:"
"Another offer that the driver posted last week shows apayoutof $11.45 for a 5.5-mile trip. After the driver accepted the trip, the app showed it was no longer available, then offered him the same trip for $8.84. On February 7, Uber Chief Product Officer Sachin Kansal replied to the driver's post, saying that it wasn't "a fair or acceptable experience.""
Some Uber drivers reported that the app sent follow-up Trip Radar offers for trips they had already accepted, with the second offer paying less than the original. Trip Radar broadcasts the same gig to multiple drivers, so acceptance does not guarantee assignment. Drivers posted screenshots showing examples: an initial $12.53 offer falling to $11.60, and an $11.45 offer replaced by $8.84 after the assignment disappeared. Uber Chief Product Officer Sachin Kansal acknowledged the experience was unfair and said a bug caused fare discrepancies, for example when a rider cancels and quickly re-requests the same trip. Uber confirmed that explanation.
Read at Business Insider
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