""We will co-operate fully with Ofcom throughout the investigation and apologise again for any issues caused by this incident," they said. According to Ofcom, firms must take proper action to identify risks and prepare for "anything that compromises the availability, performance or functionality of their network or service". It said providers must also prevent "adverse effects arising from any such compromises" - saying where this happens, they must take steps to mitigate them."
"The incidents at the heart of its investigation saw thousands across BT and Three networks report problems with their mobile service. At the time, Three told customers complaining of issues making and receiving calls on 25 June it was experiencing "an issue affecting voice services". This was not isolated to its own network - it also caused problems for customers on networks that piggyback off of Three, such as ID Mobile. A month later, EE and BT customers complained of similar issues."
Ofcom is investigating BT and Three after mobile outages caused UK-wide disruption, including impacts on emergency services. Thousands of Three customers reported being unable to make calls on 25 June, and a month later EE and BT customers reported similar problems. Three's fault also affected networks that piggyback on its infrastructure, such as ID Mobile. BT apologised and pledged to cooperate with Ofcom. Ofcom requires providers to identify risks, prepare for anything that compromises network availability or functionality, prevent adverse effects, and mitigate issues. The government reiterated statutory resilience obligations; BT faced a prior £17.5m fine.
Read at www.bbc.com
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