"Porter complained about difficulties when trying to insert lines in Excel. (Which, to be fair to Microsoft, is relatively straightforward - need to insert a row? Right-click on a selected row. Need to insert a line in text? Alt+Return is probably going to be your friend.) But then Porter turned to that other productivity stalwart, Word. "Never underestimate Microsoft's ability to make things more complicated," he said."
"Porter went on to give an example, "My favorite thing in Word is when you go, 'I'm just going to paste in something here, but I think we've already established that I've already written 3,000 words in Times New Roman 12-point. I'm just going to paste this little guy in here and... OH LOOK, YOU'VE CHANGED THE WHOLE F**KING THING TO WINGDINGS FOR NO APPARENT REASON.'""
"In the Venn diagram of car owners whose vehicles have a certain amount of "character" and individuals who use Microsoft's applications, there is an intersection of people who accept a quirk or two but not an unexpected explosion."
A group of users tolerate small quirks in cars but reject dangerous or unpredictable software behavior. Web-based Excel can present minor usability hurdles when inserting rows or lines. Word can unpredictably alter pasted content's formatting, sometimes changing fonts to Wingdings and disrupting document styles. Some users compare software quirks to a car's 'character', but many find such unpredictability irritating rather than endearing. A podcast spin-off, On That Side Of Things, features Jonny Smith and Richard Porter discussing these examples and broader reactions to Microsoft application behavior.
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