"Around the same time, Cloudflare's chief technology officer Dane Knecht explained that a latent bug was responsible in an apologetic X post. "In short, a latent bug in a service underpinning our bot mitigation capability started to crash after a routine configuration change we made. That cascaded into a broad degradation to our network and other services. This was not an attack," Knecht wrote, referring to a bug that goes undetected in testing and has not caused a failure."
"Knecht also said Cloudflare failed its customers and "the broader internet" with the outage, and promised that the company is already working to make sure "it does not happen again." "I know it caused real pain today," Knecht added, promising a more in-depth breakdown of what happened "in a few hours." The company has since noted on its status page that some customers may be still experiencing issues logging into or using the Cloudflare dashboard. Cloudflare said it's working on a fix to resolve this, and continuing to monitor for any further issues."
Cloudflare experienced a major outage Tuesday morning that disrupted ChatGPT, Claude, Spotify, X and other services due to a failure in its infrastructure. The company identified the issues around 8 am ET and implemented a fix within two hours while continuing to monitor for errors. The chief technology officer said a latent bug in a service underpinning the bot mitigation capability crashed after a routine configuration change, cascading into broad network degradation. Cloudflare said the outage was not an attack, apologized, acknowledged failing customers and the broader internet, and promised further investigation and steps to prevent recurrence.
Read at TechCrunch
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