"Amazon.com seems to be able to display the company's homepage, prices and product information aren't loading, and clicking through to product pages in some cases shows an error page, with text that says "Sorry, something went wrong on our end." Users have also reported being unable to log into their accounts."
"We're sorry that some customers may be experiencing issues while shopping. We appreciate customers' patience as we work to resolve the issue."
"As a cloud provider through its Amazon Web Services (AWS) business, Amazon has experienced its fair share of outages, including one in October 2025 that took out services like Snapchat and Amazon's own Alexa voice assistant for hours. The company's website experiencing issues without a larger AWS outage seems a bit more unusual."
Amazon.com faced significant technical difficulties that disrupted customer shopping experiences. While the homepage remained accessible, product prices and information failed to load properly, and users encountered error messages when attempting to access product pages. Login functionality was also compromised, preventing account access. DownDetector recorded a surge in outage reports beginning around 2PM ET. Amazon acknowledged the problems in statements to media and social media, expressing appreciation for customer patience while working on resolution. The isolated nature of the website issues, occurring without a broader AWS outage, suggests the problem originated outside Amazon's cloud infrastructure systems.
#amazon-outage #website-technical-issues #login-problems #e-commerce-disruption #cloud-infrastructure
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