"Thumbtack has made a robust business of helping homeowners navigate the sometimes bewildering process of home improvements and repairs by connecting them with all sorts of service pros-handymen, roofers, electricians, plumbers, and more-faster and more efficiently than traditional methods."
"The company is now launching an entirely redesigned app experience: Instead of searching for service pros, users are guided to them via an AI-driven interface that starts with homeowners simply describing what they're seeing."
"Thumbtack's AI then interprets the problem and serves up a handful of pros whose expertise matches the issue. 'We can now meet you where you are,' Zappacosta says."
Thumbtack is a home-services marketplace that helps homeowners find service professionals for repairs and improvements. The platform has seen significant growth, with nearly $500 million in revenue and over 4.5 million users in the past year. To enhance user experience, Thumbtack is launching a redesigned app that utilizes AI to match homeowners with professionals based on described issues. Users can describe their problems in plain language, upload photos, and receive tailored recommendations for service pros.
Read at Fast Company
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